LUMIWORKS PTY LTD (“Lumiworks,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring your experience with our products and services is secure, seamless, and transparent. This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our website or engaging with Lumiworks, you consent to the practices described in this statement.

 

Collection of Your Personal Information

Lumiworks collects personally identifiable information such as your name, phone number, email address, postal address, and payment details when you request a quote, make a purchase, or book a service.

We may also collect non-personal data, such as your IP address, browser type, device information, and how you interact with our website. This information helps us understand user behaviour and improve our services.

Additionally, we store your communication preferences and consent history, including opt-in timestamps for services such as SMS and email notifications.

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Use of Your Personal Information

Lumiworks uses your personal information to:
• Deliver the services and support you request
• Process orders, appointments, and payments
• Send important service updates, booking reminders, or product information
• Improve our website, customer service, and product offerings
• Comply with legal and regulatory requirements

With your permission, we may occasionally send marketing updates. You can opt out at any time.

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SMS Messaging

By opting in to receive SMS communications, you consent to receive text messages regarding appointments, updates, and support.

• SMS messages are only sent after explicit opt-in
• You can cancel at any time by replying “STOP”
• Standard messaging rates may apply
• Your data is not shared with third parties, except for SMS delivery providers under strict confidentiality

We comply with all applicable laws including the Telephone Consumer Protection Act (TCPA).

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Use of Cookies

The Lumiworks website uses cookies to enhance your browsing experience. Cookies help us:
• Remember your preferences
• Analyze website traffic
• Personalize content based on your activity

You can choose to accept or decline cookies through your browser settings. Disabling cookies may impact some website functionality.

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Security of Your Personal Information

Lumiworks takes reasonable steps to protect your personal data from unauthorized access, use, or disclosure. Sensitive data such as payment information is encrypted and transmitted securely.

Our systems are regularly reviewed to ensure the highest level of protection for your data. However, no method of transmission over the internet is 100% secure.

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Information Sharing

Lumiworks does not sell or rent your personal information.
We may share information only with trusted third-party providers who assist us in:
• Processing payments
• Managing bookings
• Delivering SMS or email communications

All partners are required to maintain the confidentiality of your information and are only authorized to use it to perform services on our behalf.

We may disclose information if required by law or to protect the rights and safety of our business or customers.

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Changes to This Statement

Lumiworks may occasionally update this Privacy Policy to reflect changes in our services, legal obligations, or customer feedback. We encourage you to review this policy periodically to stay informed.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
sales@lumiworks.com.au

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ABN: 17 685 893 770
Entity Name: LUMIWORKS PTY LTD